Privacy Policy

1. Who We Are

Compare Kimberley Cruises is a Broome-based cruise comparison and travel booking service. We assist customers with selecting and booking Kimberley, Rowley Shoals, Abrolhos Islands and Western Australian coastal cruises, and can also assist with flights, accommodation, tours, transfers, caravan storage and related travel arrangements.

⚠ Requires confirmation: Legal business name: [Insert registered business or legal entity name]

⚠ Requires confirmation: ABN: [Insert ABN]

Note: Details regarding any information-sharing arrangements with Kimberley Information & Travel Centre will be included once the correct legal business structure and arrangements have been confirmed.

2. Information We Collect

Depending on the service you request, we may collect the following types of personal information:

• Full name
• Email address
• Phone number
• Residential or billing address
• Preferred travel dates
• Number of travellers
• Cruise and accommodation preferences
• Travel budget
• Booking and payment information
• Passenger details required by travel operators
• Travel document information where necessary
• Special assistance or accessibility requests where voluntarily provided
• Newsletter subscription preferences
• Information submitted through website enquiry forms
• Technical website usage information where collected

Additional information may be required when making a confirmed travel booking. Sensitive information will only be requested where necessary and will be handled with appropriate safeguards and consent where required.

3. How We Collect Information

We may collect personal information when you:

• Complete an enquiry form on our website
• Request a cruise quotation
• Make a booking
• Contact us by email or telephone
• Subscribe to our mailing list
• Request assistance with travel arrangements
• Communicate with us about an existing booking
• Use our website, where analytics or cookies are enabled

4. How We Use Personal Information

We use the personal information we collect for purposes including:

• Responding to your enquiries
• Preparing cruise quotations
• Processing and managing travel bookings
• Communicating with cruise operators and travel suppliers on your behalf
• Organising flights, accommodation, transfers and tours
• Providing customer service
• Sending booking confirmations and travel information
• Maintaining business records
• Improving our website functionality and services
• Sending promotional emails where you have provided consent or where otherwise permitted by law

Submitting a cruise enquiry does not automatically mean you have subscribed to our marketing emails. We will only send promotional communications where you have opted in or where permitted under applicable law.

5. Sharing Personal Information

To arrange the travel services you have requested, we may need to share relevant personal information with third parties. These may include:

• Cruise operators
• Airlines
• Accommodation providers
• Tour operators
• Transfer providers
• Caravan storage providers
• Payment processors
• Website hosting and enquiry-form providers
• Email and newsletter service providers
• Other suppliers involved in fulfilling your booking

We will only share information that is reasonably necessary for the relevant purpose. Some of our service providers may be located outside Australia. Details of relevant overseas recipients and countries will be included once confirmed.

6. Travel Insurance Referrals — Fast Cover

Compare Kimberley Cruises provides a link to Fast Cover to allow customers to explore travel insurance options. If you choose to visit Fast Cover through our website, you will be directed to a third-party website. Information you provide directly to Fast Cover is handled in accordance with Fast Cover's own privacy policy.

Our referral links may contain tracking information used to attribute referrals, and we may receive a commission from eligible purchases. Compare Kimberley Cruises does not underwrite travel insurance and does not receive customers' insurance medical information.

7. Email Marketing

If you have subscribed to our mailing list, you may receive communications including:

• Cruise deals and promotions
• New itineraries
• Kimberley travel updates
• Rowley Shoals and Abrolhos Islands cruise news
• Exclusive booking offers

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in any marketing email or by contacting us directly. We aim to comply with the Spam Act 2003 (Cth) and will not send unsolicited commercial electronic messages.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, analyse usage patterns and track referrals. The specific analytics and tracking tools used will be identified here once confirmed.

Where optional cookies are used, you may be able to manage your preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

9. Storage and Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. This includes using appropriate physical, electronic and procedural safeguards.

We retain personal information for as long as reasonably necessary for business, booking and applicable legal requirements. When information is no longer required, we take reasonable steps to securely delete or de-identify it.

While we take reasonable precautions, no data transmission or storage system can be guaranteed to be completely secure. If you have concerns about the security of your information, please contact us.

10. Access and Correction

You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete or misleading. We will handle such requests in accordance with applicable law.

⚠ Requires confirmation: To make an access or correction request, please contact us at: [Insert contact email address]

We will endeavour to respond to your request within a reasonable timeframe. In some circumstances, we may be unable to provide access to certain information, in which case we will explain why.

11. Privacy Concerns and Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us in the first instance. We will review your complaint and respond within a reasonable timeframe.

⚠ Requires confirmation: Contact details: [Insert contact email address and phone number]

If you are not satisfied with our response, you may be able to refer your complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

12. Third-Party Websites

Our website may contain links to external websites, including cruise operators, travel suppliers and Fast Cover. These third-party websites have their own privacy policies and practices, which are independent of ours.

We encourage you to review the privacy policy of any external website before providing your personal information directly to that provider.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology or applicable laws. The updated policy will be published on this page with a revised Last Updated date.

We encourage you to review this policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Compare Kimberley Cruises

⚠ Requires confirmation: Legal business name: [Insert registered business or legal entity name]

⚠ Requires confirmation: ABN: [Insert ABN]

⚠ Requires confirmation: Email: [Insert contact email address]

⚠ Requires confirmation: Phone: [Insert contact phone number]

⚠ Requires confirmation: Postal address: Broome, Western Australia [Insert postal address if applicable]